These terms govern use of the Rookie Fitness Center website, member app, trainer app, and gym facilities. By creating an account, buying a membership, or training with us, you agree to them. If you do not agree, do not use the services.
1. Who these terms cover
“You” means a website visitor, member, or coach using Rookie systems. “Rookie” means Rookie Fitness Center in Gevgelija, North Macedonia. Staff may preview member and trainer tools as part of running the gym.
2. Accounts
You must give accurate details and keep your login private. Sessions use a signed-in cookie. You are responsible for activity on your account. Tell us if you think someone else used it. We may suspend or close accounts that break these terms or put others at risk.
3. Memberships and payments
Membership plans, prices, and duration are shown on the site and confirmed when staff subscribe you. Prices are in MKD. Unless a plan or receipt says otherwise, fees are not automatically refunded if you stop coming. Ask reception about freezes, transfers, or refunds — those are handled at the gym, not as a self-serve cancel in the public site.
4. Training bookings
Members with an active membership can join group classes or book 1-on-1 sessions with a coach, subject to capacity, coach shifts, and the rules in the member app. A group class is a series until you cancel. Personal training uses a chosen time slot and coach. If a group class is full you may join a waitlist; we may email you when a spot opens. Cancel from your profile before the session when the app allows it. Repeated no-shows may lead to booking limits.
5. Gym access and conduct
Access is for current members (and guests we approve). Door access may be logged. You must follow house rules, coach instructions, and posted safety guidance. We may refuse entry or end a membership for unsafe, abusive, or fraudulent behaviour. Do not share access credentials or let someone else use your account to enter.
6. Health and risk
Strength training and group classes carry a risk of injury. You confirm you are fit to train or have spoken with a doctor if you have a medical condition. Rookie and its coaches are not a substitute for medical advice. Train within your limits and tell a coach if something feels wrong.
7. Photos and content
You may need a profile photo for identification. You grant Rookie a limited right to use that photo for access, your profile, and gym operations. Do not upload images you do not have the right to use. Facility photos on this site belong to Rookie or our licensors.
8. Website and apps
We aim to keep the site and apps available but do not guarantee uninterrupted access. Features may change. The landing site is informational; plan details and class times in the apps or at the gym control if they differ.
9. Liability
To the extent allowed by North Macedonian law, Rookie is not liable for indirect or consequential loss, or for injury caused by failure to follow instructions or by a health condition you did not disclose. Nothing in these terms limits liability that cannot be limited by law.
10. Privacy
How we handle personal data is described in our Privacy Policy.
11. Changes and contact
We may update these terms. Continued use after an update means you accept the new terms. Questions: ask reception or use the contact details posted at the gym.